A Letter from Our President & COO

To our valued Sun & Ski Sports Customer,

As our communities are impacted with the rapidly evolving effects of COVID-19, our upmost priority is the well-being and safety of you and our associates. We have been reviewing recommendations from local health authorities and the CDC in order to modify our policies and implement best practices as this fluid situation unfolds.

Here are just a few steps our teams are taking in order increase preventive measures in all of our locations:

  • Enhanced cleaning of common touch-points in our store, offices, and distribution center using disinfectant on all flat surfaces (i.e. cash wrap, desks, etc.), doors and door handles, phone handsets, cash registers and screens, bathrooms, drink coolers, and rental kiosks.
  • Reinforcing the best practices from the CDC on preventing the spread of any illness to all of our associates:
  • Reinforcing associates to remain home if they are sick, and to call their direct manager before coming to work.
  • A reminder of the symptoms and communication process have been sent out, and all managers have been given instruction on what information to collect to provide to our HR team before any associate that is sick can be cleared to return to work.
  • Notes on the doors of the store to ask customers who are showing symptoms of illness to please refrain from coming into the store, and use our website and/or to call us so that we may help them the best way we can while protecting our associates and other customers.
  • Cancelled all non-essential travel for our associates, as well as cancelled large group events.
  • Modified store hours and reduced staff to further protect both our customers and associates.
  • Closed stores in accordance with state and local requirements.

As we move forward, we will continue to monitor new developments that occur near all our locations and the communities in which they operate in order to be able to continue to provide a healthy environment for our associates and our customers.

Sincerely,

Karl Salz

President, COO

Ways You Can Still Shop

  • Online
  • Buy Online, Ship to Store with Curbside Pickup (Select Locations)
Curbside Pickup Locations

Customer Support Changes

As a precautionary health measure for our support specialists in light of COVID-19, we will be handling all services through Email and Live Chat. You may experience longer response times. We apologize for any inconvenience this may cause and appreciate your patience. This message will be updated as the situation changes.

If you do choose to call in, please leave your email address in the message so that a support specialist can respond.

Store Updates

Due to social distancing rules, we are currently NOT offering custom boot fittings.

The following Sun & Ski Sports stores are currently temporarily closed. Customers in these communities can still shop online. This list will be updated as needed.

We are offering Curbside Pickup with Ship to Store orders for select locations. For more information and a list of participating stores, visit our Ship to Store detail page.

Select stores are offering Bike Services and Free Bike Adjustments. See a list of participating stores.

California

Mammoth
3343 Main St
Ste A
Mammoth Lakes, CA 93546

Colorado

Curbside Pickup + Bike Services
Avon / Beaver Creek
220 Beaver Creek Pl
Avon, CO 81620
Curbside Pickup Only
Dillon
761-A W Anemone Trail
Dillon, CO 80435

Maryland

Curbside Pickup Only
Gaithersburg
203 Muddy Branch Rd
Gaithersburg, MD 20878-3004

Massachusetts

Pembroke
296 Old Oak St
Pembroke, MA 02359
Woburn
406 Washington St
Woburn, MA 01801-2110

New Hampshire

Curbside Pickup Only
North Conway
2709 White Mountain Hwy
North Conway, NH 03860-5123

New York

Plainview, Long Island
197 S Service Rd
Plainview, NY 11803

North Carolina

Curbside Pickup + Bike Services
The Promenade
5341 Ballantyne Commons Pkwy
Ste 150
Charlotte, NC 28277-0521
Curbside Pickup Only
Concord Mills Mall
8381 Concord Mills Blvd
Concord, NC 28027-6460

Oklahoma

Curbside Pickup Only
Sooner Mall
3447 W Main St
Norman, OK 73072-4809
Curbside Pickup Only
North May
10109 N May Ave
Oklahoma City, OK 73120-2509
Curbside Pickup Only
Woodland Hills Village
6808 S Memorial Dr
Tulsa, OK 74133-2032

Tennessee

Curbside Pickup + Bike Services
Franklin
545 Cool Springs Blvd
Franklin, TN 37067-6401
Curbside Pickup Only
Opry Mills Mall
501 Opry Mills Dr
Nashville, TN 37214-2441

Texas

Curbside Pickup + Bike Services
West Anderson Plaza
2438 W Anderson Ln
B-1A
Austin, TX 78757-1146
Curbside Pickup + Bike Services
Dallas / Royal Ln
11170 N Central Expy
Dallas, TX 75243-6904
Curbside Pickup + Bike Services
Hulen
4941 Overton Ridge Blvd
Fort Worth, TX 76132-1910
Curbside Pickup + Bike Services
N Ft Worth / Presidio Town Crossing
2329 Porter Creek Dr
Fort Worth, TX 76177
Curbside Pickup + Bike Services
Frisco
2943 Preston Rd
Frisco, TX 75034-9440
Curbside Pickup + Bike Services
Grapevine Mills Mall
3000 Grapevine Mills Pkwy
Grapevine, TX 76051-2022
Curbside Pickup Only
La Plaza Mall
2200 S 10th St
Ste C37
McAllen, TX 78503-5437
Curbside Pickup + Bike Services
Memorial City Mall
303 Memorial City
Ste 326
Houston, TX 77024-2599
Curbside Pickup + Bike Services
Westheimer
6100 Westheimer Rd
Houston, TX 77057-4535
Curbside Pickup + Bike Services
Katy Mills Mall
5000 Katy Mills Cir
Katy, TX 77494-4411
Curbside Pickup + Bike Services
The Rim
5811 Worth Pkwy
San Antonio, TX 78257-9552
Curbside Pickup + Bike Services
Baybrook Square
1355 W Bay Area Blvd
Webster, TX 77598-3833
Curbside Pickup + Bike Services
The Woodlands
25415 S I-45
Spring, TX 77380

Utah

Park City
6699 North Landmark Dr #H100
Park City, UT 84098

Virginia

Chantilly
14130 Sullyfield Cir
Ste A
Chantilly, VA 20151-1611
Curbside Pickup Only
Falls Church
6280 Seven Corners Ctr
Falls Church, VA 22044-2407

Returns Update

We will accept returns up to 30 days after our stores re-open their doors for those returns that would normally have fallen outside the first 30 day window after purchase. All other return policy requirements will still hold, but this will give our customer's a chance to return or exchange items that they were unable to due to the COVID-19 restrictions.

If you have mailed back a return on your order, it will take longer to process. Our associates health is very important to us and we have put in measures in order to reduce possible exposure. The returned packages will not be touched and will remain in place for up to 2 weeks, and then they will be processed for returns based on the normal return process procedures.