Returns & Exchanges
Holiday Extended Returns
No-Hassle Gift Returns. We want to make sure your holiday shopping is easy and stress free. Orders placed between November 20th, 2018 and December 24th, 2018 can be returned thru January 15th, 2019.
Within 30 Days
Credit card purchases will receive a refund back to the original card. Cash purchases over $350 and all check purchases will receive a refund by check after 10 business days.
After 30 Days, Up To 90 Days
Store credit will be issued. No exchanges after 90 days.
In-Store Returns Without Receipt
Store credit for lowest marked price with Managers approval only upon verification of purchase history.
We are happy to provide customer support for warranty issues for any product we carry. Vendor specific warranty polices apply.
Returns policy pertains to new, unused merchandise only, with original packaging and tags. For your protection, no returns will be accepted on skateboard decks, climbing equipment or used merchandise. Swimwear may be returned if unworn, unwashed, and unused with all tags still on the garment.
How Do I Return An Order?
Complete the Return Form or send back a copy of your Packing Slip.
Pack the item securely in the original packaging (include the tags if you still have them).
All return shipping charges must be prepaid. (Sorry, no COD deliveries.)
For your protection, we recommend that you use FedEx or Insured Parcel Post with tracking.
- Ship the return package to:
- RETURNS DEPARTMENT
- 10560 Bissonnet St., Suite 100
- Houston, TX 77099
Keep a copy of the Return Tracking Number until your order payment has been credited to your account.
A return authorization number is required for all bike, bike frame and bike part returns to insure proper packaging and shipping standards for your protection. Call us at 866-786-3869 to receive a return authorization number. Read more about returning Bikes, Frames and Bike Parts..
You will be refunded the shipping cost if the return is a result of a manufacturer defect or a shipping error on our part.
In addition to being able to return an item via FedEx/MAIL, we are happy to accept returns or exchanges at any Sun & Ski retail location.
How do I Exchange an Order?
In order to make an exchange, place a new order on our website. When your return arrives, we will issue a full refund, minus any shipping charges, to your credit card.