Returns
We accept returns on new, unused items that are in their original packaging, have tags attached, and include proof of purchase.
Within 30 days of purchase: You may Start a Return online for a refund.
After 30 days (up to 60 days): Please Contact Us to request store credit.
Items That Require Customer Service Assistance
The following items cannot be returned through the online self-service return process. Please Contact Us for assistance with your return and to obtain a return shipping label, if applicable.
- Bikes
- Ikon Passes
- Electronics
- Gift Cards
- Bundle Items
If you received a damaged or defective item, please visit your local Sun & Ski Sports or Contact Us for assistance. For additional information, please visit our Warranty Page.
Bike Returns
Bikes require special handling and cannot be returned through the standard online return process.
Please note:
- A $99 restocking fee applies to bike returns.
- Bikes must be returned in their original box to help prevent damage during shipping. Additional charges may apply if the bike is not properly packaged.
- Please contact Customer Service to obtain a return shipping label and return instructions.
Frequently Asked Questions
Items purchased in-store must be returned to a Sun & Ski Sports location, including oversized bike items.
Online purchases can be returned either in-store online. Start your return through our online return portal and follow the steps. You’ll receive a QR code and prepaid shipping label by email to drop off your package at FedEx. You can track your return anytime in My Account or using your order number.
Refunds are typically processed within 2–3 business days after we receive your return. Processing may take longer during peak seasons. Refunds within 30 days go to the original payment method, minus return shipping fees. Returns 30–60 days qualify for store credit only. We do not accept returns after 60 days.
Yes. A $9.99 return shipping fee applies per shipment when using our prepaid return label. Bike returns are subject to a $99 restocking fee to cover shipping, inspection, and repackaging costs.
We accept a paper or email receipt as valid proof of purchase. If you don’t have your receipt, we may still be able to locate your order using the phone number or email address used at checkout.
Online Support
Support Hours (CST)
Monday
8:30 AM - 7:00 PM
Tuesday
8:30 AM - 7:00 PM
Wednesday
8:30 AM - 7:00 PM
Thursday
8:30 AM - 7:00 PM
Friday
8:30 AM - 5:00 PM
Saturday
10:00 AM - 6:00 PM
Sunday
10:00 AM - 6:00 PM