As you know there are a lot of retailers opening their doors on Thanksgiving Day. We have elected not to follow that trend. WE BELIEVE THAT THIS IS A DAY OF CELEBRATION WITH FAMILY AND FRIENDS.
This means that none of our stores will be open on Thanksgiving Day.
— Frank Stanley and Steve Rath, Co-CEO's
Returning an Item
30 Day Money Back
Return your item(s) within 30 days of delivery for a full refund of the purchase price less shipping and handling costs.
If for any reason you're not satisfied with your order within 1 year of delivery, return it for store credit, less shipping costs.
How to Return an Item Top
Returns by Mail/FedEx:
All products must be returned in NEW and UNUSED condition, in original manufacturer boxes and with a copy of your original Packing Slip and the completed Return Form to ensure full credit.
Bikes, Frames, and Bike Part Returns: A RMA number is required for all bike, bike frame and bike part returns to insure proper packaging and shipping standards for your protection. Returns will be accepted for items that are new and unused condition. Any parts returned that have been installed, used or damaged will not be accepted. Call 866-786-3869 to receive RMA Number. Read more about returning Bikes, Frames and Bike Parts.
Returns or Exchanges at our Stores:
In addition to being able to return an item via FedEx/MAIL, we are happy to accept returns or exchanges at any Sun & Ski retail location.
You may take the item, invoice and all the original packaging and accessories to the Customer Service counter at your local Sun & Ski store. We will do our best to meet your needs with an exchange but, if that is not an option, we will issue a refund to you in the same form of payment originally used for purchase.
Return Exceptions Top
Our Standard Return policies do not apply to all items. Exceptions and instructions on how to return those particular items are shown below.
Electronic Media Products:
Should you wish to return an electronic media product, you may return the product, unopened and within 30 days of delivery for a full refund of the purchase price minus shipping and handling charges.
Food & Beverages:
Due to possible safety hazards, these types of climbing equipment may NOT be returned.