Sun & Ski Sports - The Gear. The Advice. The Price.

FREE Shipping with Ship-to-Store

(BETA) - This is a brand new service that launched in September 2009. Please send us feedback on your experience... we are listening and want to make this process the best you've ever used! After your order has been picked up at the store, we'll send you a short follow-up survey to ask about your experience. Thank you for your continued support!

How does Ship-to-Store work?

Ship-to-Store is a service that offers free shipping for your online order to your local Sun & Ski Sports location. Big or small, all items available on sunandski.com qualify for Ship-to-Store. Get free shipping with Ship-to-Store by following these easy steps:

1. Add the products you want shipped to your cart.
2. Select "Ship-to-Store" from the drop down menu and click "Proceed to Checkout".
3. Enter your billing and shipping information as you normally would.
4. Under "Delivery Options", select the closest store to you in the drop down menu.
5. Click "Place Order" and you're all done.
6. We will send you an email when your order is ready for pickup.

Please Note: Ship-to-Store orders typically take between 5 - 15 business days (Monday - Friday) after your order is placed, depending on your destination store. Please see below for more delivery estimates.

Bike Orders: Bikes that are of the current year model can only be shipped using the Ship-to-Store shipping method. Prior year and clearance bikes from Scott, Marin, Look, and Sun are now available to ship directly to your home either unbuilt or with our new service - Ready2Ride. This new service will deliver your bike fully* built and ready to ride - right out of the box. Please contact customer service if you have questions about placing a bike order with the Ship-to-Store and Ready2Ride processes.

Please Note: Ship-to-Store delivery estimates are based on orders placed today, before 12:00 PM CST, for in-stock items. Once you place your order, you will receive a more accurate arrival date via email. See Shipping Timeline for Exceptions

Ship-to-Store FAQ

When do I pick up my order?

We will send you an email notification when your order is ready to be picked up along with instructions on what you need to bring with you to the store.

Can I change my mind and have it shipped to my address?

Unfortunately, you are unable to change shipping methods once you have placed your order. If you do not pick up your order at the store within 18 days, your order will be automatically shipped to your billing address and standard shipping fees will be applied to your order.

Can someone else pick up my order?

At this time, only the person listed on the order is eligible to pick up the order.

Can I track my package?

We do not offer tracking for Ship-to-Store orders. However, we will email you once the order leaves our warehouse with an estimated arrival date. Orders typically take 5-15 business days after your order is placed. Estimated arrival dates are not guaranteed.

Where do I pick up my order?

When you arrive at the store, proceed to the cash register at the front desk. You will need to bring a copy of the "Ready for Pickup" email along with the credit card used to place your order. If you are unable to print the email, write down your order number and carton ID and bring it to a store associate.

What do I need to bring when I pick up my order?

You will need to bring a copy of the "Ready for Pickup" email along with the credit card used to place your order. If you are unable to print the email, write down your order number and carton ID and bring it to a store associate.

What items are eligible for Ship-to-Store?

Everything. All items online are eligible for store pickup.

How do I cancel my order?

After you place your order, processing begins immediately. During processing time, it may be possible to cancel your order but this is not guaranteed. Once your order is shipped to the store, it cannot be canceled. Please call customer service at 866-786-3869 to see if you are able to cancel. If you are unable to cancel your order, you have 30 days for a refund and 90 days to exchange or get store credit. Please read our return and exchange policy for details.

What if I'm ordering Bikes, Skis, or Snowboards?

Bike purchases require assembly and may take additional time before they can be picked up. After receiving the "Ready for Pickup" email, please call ahead to your store to confirm their status. For Skis and Snowboards that you want mounted, please bring your boots in with you when picking up your order. Ski Mounting and Snowboard Mounting are an additional fee but discounted when your original purchase is made with us.

Shipping Timeline

Most orders typically ship within 1 - 3 business days (Monday - Friday) after your order has been placed. Once your order leaves our warehouse, delivery times may vary according to the shipping method you selected during checkout and the location of your shipping address.

Delivery Estimates

Shipping Method	Estimated Arrival Date
FREE Ship-to-Store	Click for Ship-to-Store Estimates
Ground	See Map Below for Ground Estimates
3-Day Select
2nd Day Air
Next Day Air Saver
Next Day Air

Please Note: Delivery estimates are based on domestic orders placed today, before 12:00 PM CST, for in-stock items. Please see below for shipping restrictions.

Shipping Exceptions & Restrictions

• Estimated arrival dates are not guaranteed.
• Weather related shipping delays are not within the control of Sun & Ski Sports and may delay orders.
• Orders are shipped on business days only (Monday - Friday) excluding federal holidays.
• Please allow 1-2 business days processing before your order is shipped.
• Oversized items (Bikes, Canoes, Rooftop Boxes, etc) have additional delivery costs and must be shipped by freight.
• Orders being shipped to Canada, Hawaii, Alaska, US Territories or APO do not qualify for $4.95 Flat Rate shipping.
• Canadian & other International orders may be subject to duties and/or taxes.

Orders Do Not Ship on the Following Holidays:

• New Year's Day
• Good Friday
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving Day
• Day After Thanksgiving
• Christmas Eve
• Christmas Day

Shipping Method & Rates

Depending on the item(s) you purchase on www.sunandski.com and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.

At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Generally, you will have the option of upgrading your shipping method for faster delivery (such as 2 Day Air or Next Day Air). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) CST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding U.S. federal holidays.

Domestic Orders

Domestic Shipping Methods:

Ground (normally 3 – 7 business days) Most items may be shipped to the 48 contiguous United States via Ground service. You can expect your order to arrive within 3-7 business days. Business days are Monday-Friday, excluding U.S. federal holidays.

2 Day Air (normally 2 business days) Most items may be shipped to the 48 contiguous United States via 2 Day Air service. You can expect your order to arrive within 2 business days. Business days are Monday-Friday, excluding U.S. federal holidays.

Next Day Air (normally 1 business day) Most items may be shipped to the 48 contiguous United States via Next Day Air service . You can expect your order to arrive the next business day. Business days are Monday-Friday, excluding U.S. federal holidays.

Gift Cards Shipped Separately Gift Cards are shipped separate from merchandise if both merchandise and gift cards are on the same purchase.

Domestic Shipping Rates

Shipping costs for orders placed on sunandski.com are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.

$4.95 Flat Rate Shipping

Flat rate shipping applies to all items on sunandski.com with the exception of oversized and heavy items (Bikes, Canoes, Cargo Boxes, etc.). Orders being shipped to Canada, Hawaii, Alaska and APO address do not qualify for flat rate shipping.

FREE Ship-to-Store

FREE Ship-to-Store is available for all items on sunandski.com.

Ready2Ride Pro Bike Build Shipping Services for Home Delivery

With our Ready2Ride bike build service, your bike arrives fully* and professionally assembled by our resident bike techs and ready to ride - right out of the box. Click the logo for more information on this service.

Canada, Hawaii, Alaska, and APO Orders

These shipping zones do not qualify for the flat rate $4.95 shipping service. Depending on your location, you will most likely have shipping options made available from USPS through priority mail or express service.

International Orders

These shipping zones do not qualify for the flat rate $4.95 shipping service. Read more about International Orders.

Oversized & Heavy Item Shipping

Shipping bikes, canoes, rooftop boxes and other oversized or heavy items costs extra. Be sure to read special shipping information that appears on the product page, or on the purchase agreement page which you'll see when you place the item in your shopping cart.

Oversized & Heavy Items are not eligible for the flat rate $4.95 shipping. These select items are shipped in the U.S. by freight carrier at the best available rate. Please call 1-866-Sun-FunX (1-866-786-3869) or email Customer Support for shipping rates to your home.

Returns & Exchanges

Returning or Exchanging an Item

Returns or Exchanges by Mail/UPS:

All products must be returned in NEW and UNUSED condition, in original manufacturer boxes and with a copy of your original Packing Slip and the completed Return Form to ensure full credit.

The following products have special return instructions or restrictions:

• Bikes, Frames & Bike Parts
• Climbing Gear
• Electronic Media - DVDs & Videos
• Food & Beverages

1. Complete the Return and Exchange form that can be downloaded on this page.
2. Pack the item securely in the original packaging.
3. All return shipping charges must be prepaid. We do not accept COD deliveries. Refused packages may be subject to handling fees up to 15%.
4. For your protection, we recommend that you use UPS or Insured Parcel Post with a tracking for your return. Ship the return package to:
   • WWW.SUNANDSKI.COM
   • RETURNS DEPARTMENT
   • 10560 Bissonnet St., Suite 100
   • Houston, TX 77099
5. Keep a copy of the Return Tracking Number until your order payment has been crediting to your account.
6. You may expect a refund in the same form of payment used for purchase within 7 business days of our receiving your returned order. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Our Standard Return policies do not apply to all items. For a list of exceptions and instructions on how to return these particular items, please read our Return Exceptions policy.

Returns or Exchanges at our Stores:

In addition to being able to return or exchange an item via UPS/MAIL, we are happy to accept returns or exchanges at any Sun and Ski Sports retail location.

You may take the item, invoice and all the original packaging and accessories to the Customer Service counter at your local Sun and Ski Sports store. We will do our best to meet your needs with an exchange but, if that is not an option, we will issue a refund to you in the same form of payment originally used for purchase.

Footwear Fit Guarantee

With Sun & Ski Sports Footwear Fit Guarantee, you can shop with piece-of-mind, knowing that if you order the wrong style or the wrong size, you can send them back on our dim. Simply fill out the Footwear Fit Guarantee RMA request and we'll send you a return label, FREE of charge!

Footwear Fit Guarantee applies to footwear only. Not valid on snowboard boots, ski boots or wakeboard boots. Standard return/exchange policies apply — All products must be returned in NEW and UNUSED condition, in original manufacturer boxes.

30 Day Money Back Guarantee

At Sun & Ski Sports we want you to be fully satisfied with every item you purchase. However, we know it's sometimes necessary to return or exchange an item. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price less shipping and handling costs or within 90 days for an exchange or online credit. For exchanges, the cost of ground shipping on your new item will be waived.

The item must be returned in NEW and UNUSED condition to ensure full credit.*

*Standard return policies do not apply to all items. Please see our Return Exceptions policy for instructions on how to return these particular items.

Low Price Guarantee

SunandSki.com guarantees the lowest price on every item on the site*. If you see a lower price on an identical, in stock item, we'll gladly meet their price. Verification of availability and price at the time of purchase is required.

*Guarantee applies to manufacturer authorized on-line stores for which availability and price can be verified by our customer service staff.

Damaged or Defective Items

If you receive a damaged or defective item, contact a Customer Service Specialist within 30 days of delivery at 1-866-SUN-FUNX (1-866-786-3869). Please supply the Specialist with the order number and item number from your original confirmation e-mail. The Specialist will also need your e-mail address and phone number. We will make every reasonable effort to assist you with your return. If you do not contact Customer Service, you are responsible for all return shipping charges.

If there is extensive damage to the carton, contact a Customer Service Specialist immediately at 1-866-SUN-FUNX (1-866-786-3869). Please have your order number available when you contact the Customer Service Specialist.

Returning an Oversized Item

We cover shipping charges on returned oversized items only if the item arrives at the designated shipping address defective or damaged. Please note that shipping charges can be expensive for oversized items.

Follow these steps to return an oversized item:

• The item(s) must be unassembled and packaged securely. If possible, please package item(s) in original packaging.
• Enclose original packing list with the return item(s).
• Contact a Customer Service Specialist to receive instructions on arranging for a freight delivery company to pick-up your item(s). Please have your order number available when you call.
• You must be home at the time of pick-up and the item(s) must be at the door for the freight.
• You can expect a refund in the same form of payment originally used for purchase upon receiving. You will be refunded the shipping cost if the return is a result of a manufacturer defect or our error.

Return Exceptions

Our Standard Return policies do not apply to all items. Exceptions and instructions on how to return those particular items are shown below.

Electronic Media Products:

• DVD's
• Videotapes

Should you wish to return an electronic media product, you may return the product, unopened and within 30 days of delivery for a full refund of the purchase price minus shipping and handling charges.

Food & Beverages:

• For your safety, all food and drink items are not returnable.

Climbing Equipment:

• Rope, Webbing and Cordage
• Harness and Helmets
• Climbing Hardware: Carabiners, Protection and Belay Devices

Due to possible safety hazards, these types of climbing equipment may NOT be returned.

Bikes, Frames & Bike Parts Return Instructions

Bikes & Frames:

• Return Authorization Required for all bike and frame returns to insure proper packaging and shipping standards. You must call 866-786-3869 during regular business hours or email us for a Return Authorization.
• Items must be returned in new and unused condition to insure full credit.

Bike Parts:

• Return Authorization Required for all bike part returns to insure proper packaging and shipping standards. You must call 866-786-3869 during regular business hours or email us for a Return Authorization.
• Returns are accepted for bike parts that are in new and unused condition. Any parts returned to us that have been installed, used or damaged will not be accepted.

International Shipping Now Available!

Sun & Ski Sports has partnered with International Checkout, a trusted third-party company, to fulfill orders for our International customers. Simply add the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer.

International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

Step-By-Step Order Guide

1. Shop for your items on our website as you normally would and add them to your cart.
2. When you're ready to checkout, simply click the "International Checkout" button.
3. Once you click the "International Checkout" button, you will be redirected to the International Checkout checkout page to complete your order.

If you have any questions, please feel free to contact us through Live Chat or give us a call. We'll be glad to assist you.

Duties and Taxes

Some international orders are subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes and other fees. Gift orders may be assessed duty depending on the country. Please contact your Customs office for information on duties, taxes and restricted items.

Brands That Cannot Be Shipped Outside the US

The following are list of brands that are excluded from international shipping based on the policies set by the manufacturers. If you attempt to place an order that is shipping outside the US, we will contact you and cancel the order. However, it is OK to use your international credit card and have these items shipped to a US address. If you have any questions, please feel free to contact us through Live Chat or send us an email.

• Arbor
• Asics
• Arc'teryx
• Bell Sports
• Burton/Anon/RED
• Chariot Carriers
• Forum
• Hyperlite
• K2
• Line
• Liquid Force
• Marker
• Nitro

• Nixon
• Oakley
• Omatic
• Polar
• Ride
• Rossignol
• Technica
• The North Face
• Thule
• Salomon
• Thirty-Two
• Volkl
• Yakima