(BETA) - This is a brand new service that launched in September 2009. Please send us feedback on your experience... we are listening and want to make this process is the best you've ever used! After your order has been picked up at the store, we'll send you a short follow-up survey to ask about your experience. Thank you for your continued support!
How does Ship-to-Store work?
Ship-to-Store is a service that offers free shipping for your online order to your local Sun & Ski Sports location. Big or small, all items available on sunandski.com qualify for Ship-to-Store. Get free shipping with Ship-to-Store by following these easy steps:
Add the products you want shipped to your cart.
Select "Ship-to-Store" from the drop down menu and click "Proceed to Checkout".
Enter your billing and shipping information as you normally would.
Under "Delivery Options", select the closest store to you in the drop down menu.
Click "Place Order" and you're all done.
We will send you an email when your order is ready for pickup.
Please Note: Ship-to-Store orders typically take between 5 - 15 business days (Monday - Friday) after your order is placed, depending on your destination store. Please see below for more delivery estimates.
Please Note: Ship-to-Store delivery estimates are based on orders placed today, before 12:00 PM CST, for in-stock items. Once you place your order, you will receive a more accurate arrival date via email. See Shipping Timeline for Exceptions
We will send you an email notification when your order is ready to be picked up along with instructions on what you need to bring with you to the store.
Unfortunately, you are unable to change shipping methods once you have placed your order. If you do not pick up your order at the store within 18 days, your order will be automatically shipped to your billing address and standard shipping fees will be applied to your order.
We do not offer tracking for Ship-to-Store orders. However, we will email you once the order leaves our warehouse with an estimated arrival date. Orders typically take 5-15 business days after your order is placed. Estimated arrival dates are not guaranteed.
When you arrive at the store, proceed to the cash register at the front desk. You will need to bring a copy of the "Ready for Pickup" email along with the credit card used to place your order. If you are unable to print the email, write down your order number and carton ID and bring it to a store associate.
You will need to bring a copy of the "Ready for Pickup" email along with the credit card used to place your order. If you are unable to print the email, write down your order number and carton ID and bring it to a store associate.
After you place your order, processing begins immediately. During processing time, it may be possible to cancel your order but this is not guaranteed. Once your order is shipped to the store, it cannot be canceled. Please call customer service at 866-786-3869 to see if you are able to cancel. If you are unable to cancel your order, you have 30 days for a refund and 90 days to exchange or get store credit. Please read our return and exchange policy for details.
Bike purchases require assembly and may take additional time before they can be picked up. After receiving the "Ready for Pickup" email, please call ahead to your store to confirm their status. For Skis and Snowboards that you want mounted, please bring your boots in with you when picking up your order. Ski Mounting and Snowboard Mounting are an additional fee but discounted when your original purchase is made with us.
Shipping Timeline
Most orders typically ship within 1 - 3 business days (Monday - Friday) after your order has been placed. Once your order leaves our warehouse, delivery times may vary according to the shipping method you selected during checkout and the location of your shipping address.
Please Note: Delivery estimates are based on domestic orders placed today, before 12:00 PM CST, for in-stock items. Please see below for shipping restrictions.
Shipping Exceptions & Restrictions
Estimated arrival dates are not guaranteed.
Weather related shipping delays are not within the control of Sun & Ski Sports and may delay orders.
Orders are shipped on business days only (Monday - Friday) excluding federal holidays.
Please allow 1-2 business days processing before your order is shipped.
Oversized items (Bikes, Canoes, Rooftop Boxes, etc) have additional delivery costs and must be shipped by freight.
Orders being shipped to Canada, Hawaii, Alaska, US Territories or APO do not qualify for $4.95 Flat Rate shipping.
Canadian & other International orders may be subject to duties and/or taxes.
Orders Do Not Ship on the Following Holidays:
New Year's Day
Good Friday
Memorial Day
4th of July
Labor Day
Thanksgiving Day
Day After Thanksgiving
Christmas Eve
Christmas Day
Shipping Method & Rates
Depending on the item(s) you purchase on www.sunandski.com and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.
At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Generally, you will have the option of upgrading your shipping method for faster delivery (such as 2 Day Air or Next Day Air). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) CST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding U.S. federal holidays.
Domestic Orders
Domestic Shipping Methods:
Ground (normally 3 – 7 business days) Most items may be shipped to the 48 contiguous United States via Ground service. You can expect your order to arrive within 3-7 business days. Business days are Monday-Friday, excluding U.S. federal holidays.
2 Day Air (normally 2 business days) Most items may be shipped to the 48 contiguous United States via 2 Day Air service. You can expect your order to arrive within 2 business days. Business days are Monday-Friday, excluding U.S. federal holidays.
Next Day Air (normally 1 business day) Most items may be shipped to the 48 contiguous United States via Next Day Air service . You can expect your order to arrive the next business day. Business days are Monday-Friday, excluding U.S. federal holidays.
Gift Cards Shipped Separately Gift Cards are shipped separate from merchandise if both merchandise and gift cards are on the same purchase.
Domestic Shipping Rates
Shipping costs for orders placed on sunandski.com are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.
$4.95 Flat Rate Shipping
Flat rate shipping applies to all items on sunandski.com with the exception of oversized and heavy items (Bikes, Canoes, Cargo Boxes, etc.). Orders being shipped to Canada, Hawaii, Alaska and APO address do not qualify for flat rate shipping.
FREE Ship-to-Store
FREE Ship-to-Store is available for all items on sunandski.com.
Canada, Hawaii, Alaska, and APO Orders
These shipping zones do not qualify for the flat rate $4.95 shipping service. Depending on your location, you will most likely have shipping options made available from USPS through priority mail or express service.
Shipping bikes, canoes, rooftop boxes and other oversized or heavy items costs extra. Be sure to read special shipping information that appears on the product page, or on the purchase agreement page which you'll see when you place the item in your shopping cart.
Oversized & Heavy Items are not eligible for the flat rate $4.95 shipping. These select items are shipped in the U.S. by freight carrier at the best available rate. Please call 1-866-Sun-FunX (1-866-786-3869) or email Customer Support for shipping rates to your home.
At Sun & Ski Sports we want you to be fully satisfied with every item you purchase. However, we know it's sometimes necessary to return or exchange an item. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price less shipping and handling costs or within 90 days for an exchange or online credit. For exchanges, the cost of ground shipping on your new item will be waived.
The item must be returned in NEW and UNUSED condition to ensure full credit.*
*Standard return policies do not apply to all items. Please see our Return Exceptions policy for instructions on how to return these particular items.
Price Guarantee
SunandSki.com guarantees the lowest price on every item on the site*. If you see a lower price on an identical, in stock item, we'll gladly meet their price. Verification of availability and price at the time of purchase is required.
*Guarantee applies to manufacturer authorized on-line stores for which availability and price can be verified by our customer service staff.
Damaged or Defective Items
If you receive a damaged or defective item, contact a Customer Service Specialist within 30 days of delivery at 1-866-SUN-FUNX (1-866-786-3869). Please supply the Specialist with the order number and item number from your original confirmation e-mail. The Specialist will also need your e-mail address and phone number. We will make every reasonable effort to assist you with your return. If you do not contact Customer Service, you are responsible for all return shipping charges.
If there is extensive damage to the carton, contact a Customer Service Specialist immediately at 1-866-SUN-FUNX (1-866-786-3869). Please have your order number available when you contact the Customer Service Specialist.
Returning an Oversized Item
We cover shipping charges on returned oversized items only if the item arrives at the designated shipping address defective or damaged. Please note that shipping charges can be expensive for oversized items.
Follow these steps to return an oversized item:
The item(s) must be unassembled and packaged securely. If possible, please package item(s) in original packaging.
Enclose original packing list with the return item(s).
Contact a Customer Service Specialist to receive instructions on arranging for a freight delivery company to pick-up your item(s). Please have your order number available when you call.
You must be home at the time of pick-up and the item(s) must be at the door for the freight.
You can expect a refund in the same form of payment originally used for purchase upon receiving. You will be refunded the shipping cost if the return is a result of a manufacturer defect or our error.
Return Exceptions
Our Standard Return policies do not apply to all items. Exceptions and instructions on how to return those particular items are shown below.
Electronic Media Products:
DVD's
Videotapes
Should you wish to return an electronic media product, you may return the product, unopened and within 30 days of delivery for a full refund of the purchase price minus shipping and handling charges.
Climbing Equipment:
Rope, Webbing and Cordage
Harness and Helmets
Climbing Hardware: Carabiners, Protection and Belay Devices
Due to possible safety hazards, these types of climbing equipment may NOT be returned.
Returning or Exchanging an Item
Returns or Exchanges by Mail/UPS:
Complete the Return and Exchange form included in your shipment or download a Return and Exchange form.
Pack the item securely in the original packaging, if possible.
Return the item by using one of the labels included with your order's packing slip.
All products must be returned in new and unused condition, in original boxes (whenever) possible and with all paperwork, parts and accessories to ensure full credit.
All return shipping charges must be prepaid. We can not accept C.O.D. deliveries. All refused packages are subject to restocking fees up to 15%.
For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Ship the return package to:
WWW.SUNANDSKI.COM
RETURNS DEPARTMENT
10560 Bissonnet St., Suite 100
Houston, Tx 77099
Keep the Return Tracking Number from the package you are returning to ensure that the package is returned properly.
You may expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Our Standard Return policies do not apply to all items. For a list of exceptions and instructions on how to return these particular items, please read our Return Exceptions policy.
Returns or Exchanges at our Stores:
In addition to being able to return or exchange an item via UPS/MAIL, we are happy to accept returns or exchanges at any Sun and Ski Sports retail location.
You may take the item, invoice and all the original packaging and accessories to the Customer Service counter at your local Sun and Ski Sports store. We will do our best to meet your needs with an exchange but, if that is not an option, we will issue a refund to you in the same form of payment originally used for purchase.
International Shipping Now Available!
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers. Please visit their site to learn more about the international shipping process.
Bongo International provides it's customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases at Sun & Ski Sports as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates. Click Here to get your own US address with Bongo International.
Enter your new US address supplied by Bongo as both your BILLING & SHIPPING Address.
Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
Choose your shipping method, and Place Order.
Once completed, finish your verification process with Bongo.
Bongo will take over from here, so communicate directly with them for delivery of your order via online chat or email.
If you have any questions, please feel free to contact us through Live Chat or give us a call. We'll be glad to assist you.
Duties and Taxes
International orders are subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes and other fees. Gift orders may be assessed duty depending on the country. Please contact your Customs office for information on duties, taxes and restricted items.
Brands That Cannot Be Shipped Outside the US
The following are list of brands that are excluded from international shipping based on the policies set by the manufacturers. If you attempt to place an order that is shipping outside the US, we will contact you and cancel the order. However, it is OK to use your international credit card and have these items shipped to a US address. If you have any questions, please feel free to contact us through Live Chat or send us an email.
Download Return Form
